naga9's Privacy Policy — Your Information Is Our Responsibility

1 Types and Sources of Information Collected

When you create an account or use our services on the naga9 platform, we collect certain categories of information. This information is collected directly from you or automatically through our technical systems.

1.1 Information You Provide Directly

The information you provide yourself includes:

• Full name and date of birth (for age verification — minimum 21 years)
• Mobile number and email address
• Identity document details (National ID or passport — for ID verification)
• Financial transaction details: information related to bKash, Nagad, Rocket, or bank transfers
• Messages or information you send us for communication

1.2 Automatically Collected Information

When you use our platform, certain information is automatically recorded through technical means:

• IP address and device type
• Browser type and version
• Time spent on the platform and details of pages visited
• Cookie and session data (see details below)
• Transaction history and gaming activity logs

1.3 Information Received from Third Parties

In some cases we may receive information from legitimate third-party sources, such as identity verification agencies or payment processors. Such information is used solely to confirm account validity and ensure transaction security.

2 Purpose and Use of Data Collection

naga9 does not collect any information unnecessarily. There is a specific and legitimate purpose behind every piece of information collected. Your data is used only for the reasons listed below:

• Account Management: To create, verify, and keep your account secure.
• Payment Processing: To safely complete financial transactions via bKash, Nagad, Rocket, and bank transfers.
• Customer Support: To resolve your issues quickly and effectively via live chat or email at [email protected].
• Service Improvement: To analyze your experience and improve the platform's gaming services, navigation, and overall quality.
• Security and Fraud Prevention: To protect your account from unauthorized access, fraud, and cyber threats.
• Age Verification: To ensure the minimum age requirement of 21 years is met.
• Legal Compliance: To comply with applicable laws and regulations.
• Responsible Gaming: To identify potentially problematic gaming patterns and provide you with support.

3 Data Storage and Security Measures

naga9 treats the security of your information as its highest priority. We maintain industry-standard technical and organizational safeguards.

3.1 Technical Safeguards

• All data transmissions are secured through SSL (Secure Socket Layer) encryption.
• Stored data is protected with advanced encryption algorithms.
• Data is stored on secure, tested server infrastructure.
• Regular security audits and vulnerability assessments are conducted.
• Firewalls and intrusion detection systems are in place to prevent unauthorized access.

3.2 Organizational Safeguards

• Only authorized personnel may access user information for specific, defined purposes.
• All staff are trained on privacy and data protection.
• Strict access control policies are followed.

3.3 Retention Period

Your information is retained only for as long as necessary to fulfill the purpose for which it was collected. Certain information may be kept for longer periods to meet legal obligations. When no longer needed, data is securely deleted.

4 Sharing Information with Third Parties

naga9 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Providers

Some trusted partners may process information to help operate our services. These include payment processors (bKash, Nagad, Rocket, banks), identity verification agencies, and technology service providers. All such partners are bound by strict confidentiality agreements and may use information only for specified purposes.

4.2 Legal Claims and Regulatory Authorities

We may be required to disclose information in response to a court order, a valid legal process, or a legitimate request from a regulatory authority. Applicable law is always followed in such cases.

4.3 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. You will be notified in a timely manner and the protections under this policy will continue to apply.

5 Cookies and Similar Technologies

Cookies and similar technologies are used on the naga9 platform to improve your experience and maintain service quality.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and security. The platform cannot function properly without these.
• Functional Cookies: Used to remember your preferences such as language and other settings.
• Analytical Cookies: Used to analyze platform usage patterns and improve the service.

5.2 Managing Cookies

You can control cookies by changing your browser settings. However, disabling certain cookies may limit some platform functionality.

6 User Rights

naga9 believes you have specific rights over your own information. We respect these rights and provide you the opportunity to exercise them.

6.1 Your Rights

• Right of Access: The right to request details of what information we hold about you.
• Right to Rectification: The right to request correction of any inaccuracies in your personal information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (this may not be possible in all cases due to legal obligations).
• Right to Object to Processing: The right to object to the processing of your information for specific purposes.
• Right to Data Portability: The right to request a copy of your information in a structured format.

6.2 How to Exercise Your Rights

To exercise any of the above rights, email us at [email protected] or contact our 24/7 live chat support. We will respond to your request within a reasonable time.

7 Protection of Minors

naga9 provides services only to those aged 21 and above. We do not knowingly collect any information from minors.

Age verification is mandatory during registration. If we confirm that someone under 21 has provided information, we will immediately delete that information and close the associated account. If you become aware that a minor is using our platform, please inform us.

8 International Data Transfers

naga9 primarily provides services to users in Bangladesh. For service purposes, some information may be processed or stored on servers located outside Bangladesh.

For any such transfer, we ensure that adequate safeguards are in place in the destination country or organization, and that data privacy is protected in a manner consistent with this policy.

9 Our Response to Security Breaches

Despite our best efforts, should a data breach occur, we will take immediate action:

• The breach will be quickly assessed and contained by the security team.
• All affected users will be notified in a timely manner.
• Immediate protective measures will be taken to minimize potential harm.
• Systems will be reviewed and strengthened to prevent recurrence.

10 Responsible Gaming and Personal Information

naga9 takes responsible gaming seriously. To that end, we monitor gaming activity and provide support when signs of potential problems appear.

Information collected for responsible gaming purposes is used solely for your protection — not for advertising or sale to third parties. If you wish to set gaming limits or temporarily or permanently close your account, please contact our support team.

For more details, visit our Responsible Gaming page.

11 Marketing and Promotional Communications

If you agree to receive promotional information and offers from us, we may contact you by email or other means.

You may opt out of marketing communications at any time. To do so, email [email protected] or submit a request via live chat. Even after opting out of marketing communications, you will continue to receive essential account-related messages.

12 Policy Changes and Updates

This privacy policy may be updated from time to time due to business needs, technological changes, or legal obligations. When changes are made:

• The updated policy will be published on this page.
• The "Last Updated" date at the top of the page will change.
• Users may be directly notified of significant changes.

Continued use of naga9 services after any changes will be taken as acceptance of the updated policy. We therefore recommend reviewing this page regularly.